Through our secure payment page, you can pay using Visa and Mastercard.

Most orders are processed within 24-48 hours. In a rush? Give our office a call at 289-562-0334 and we’ll see what we can do about rushing your order.

Once you order, you’ll receive an order confirmation email. You’ll also receive a shipping confirmation email once your product is on its way to you. If you selected a tracked shipping option at checkout, your shipping confirmation email will feature a tracking number for your convenience.

We can’t guarantee that you’ll be able to cancel your order once it has been placed, as it will depend whether or not we’ve already fulfilled your order. If you realize after placing your order that you ordered the wrong item or quantity, please get in touch with us at support@pacificcandywholesale.com or 289-562-0334 and we’ll see what we can do to help you.

All orders are final sale and cannot be returned. If you received a picking error, then you must report it to us either by phone or by email within 48 hours of receipt of your order. Please include the item number, description, quantity and details of the problem, along with your invoice number and we’ll get back to you by the end of the second following business day.

Pacific Candy Wholesale guarantees dating of three months on all products.

Order Disclaimers:

1. For all Gilliam candy sticks and other bulk candy, the colour may vary from photographs. The manufacturing process often differs slightly with every batch. There are no refunds for colour variance.
2. For all Gilliam candy sticks, due to circumstances outside of our control in the delivery process, we cannot guarantee that all sticks will arrive unbroken. The shipping process will most likely cause some sticks to break. We do our utmost to package these items to prevent breakage, but we will not be held responsible for any broken sticks.
3. For all soda & other liquid drinks, they should be shipped only with Skid Order. We are not responsible for any damage during the shipping process. Freight will be extra on all pop. In winter, we are not responsible for any pop that becomes frozen.
4. For all chips & cotton candy, if the order is not with Skid Order, you may have extra costs for chips and cotton candy because all shipping company charges are going up. We will let you know whether you should expect any additional costs.

We can’t guarantee that you’ll be able to change your order once it has been placed, as it will depend whether or not we’ve already fulfilled your order. If you realize after placing your order that you ordered the wrong item or quantity, please get in touch with us at support@pacificcandywholesale.com or 289-562-0334 and we’ll see what we can do to help you.

All orders are final sale and cannot be returned. If you received a picking error, then you must report it to us either by phone or by email within 48 hours of receipt of your order. Please include the item number, description, quantity and details of the problem, along with your invoice number and we’ll get back to you by the end of the second following business day.

We are not responsible for any heat-sensitive products during shipping or responsible for any damages caused by the courier.

Pacific Candy Wholesale guarantees dating of three months on all products.

Order Disclaimers:

1. For all Gilliam candy sticks and other bulk candy, the colour may vary from photographs. The manufacturing process often differs slightly with every batch. There are no refunds for colour variance.
2. For all Gilliam candy sticks, due to circumstances outside of our control in the delivery process, we cannot guarantee that all sticks will arrive unbroken. The shipping process will most likely cause some sticks to break. We do our utmost to package these items to prevent breakage, but we will not be held responsible for any broken sticks.
3. For all soda & other liquid drinks, they should be shipped only with Skid Order. We are not responsible for any damage during the shipping process. Freight will be extra on all pop. In winter, we are not responsible for any pop that becomes frozen.
4. For all chips & cotton candy, if the order is not with Skid Order, you may have extra costs for chips and cotton candy because all shipping company charges are going up. We will let you know whether you should expect any additional costs.

On the rare occasion that we need to cancel part or all of an order, our team will get in touch with you to update you on the situation and offer to replace or refund your missing items.