Pacific Candy Wholesale – The sweetest candy suppliers

Frequently asked questions about returns and refunds

Welcome to Pacific Candy Wholesale, the sweetest candy supplier in Canada. If you’re looking for information on returns and refunds, you’ve come to the right place!

Check out some of our commonly asked questions below for some quick help with any inquiries you may have. If your question isn’t on the below list, simply reach out to us here and we’d be more than happy to answer it for you.

All orders are final sale and cannot be returned. If you received a picking error, then you must report it to us either by phone or by email within 48 hours of receipt of your order. Please include the item number, description, quantity and details of the problem, along with your invoice number and we’ll get back to you by the end of the second following business day.

Pacific Candy Wholesale guarantees dating of three months on all products.

Order Disclaimers:

  1. For all Gilliam candy sticks and other bulk candy, the colour may vary from photographs. The manufacturing process often differs slightly with every batch. There are no refunds for colour variance.
  2. For all Gilliam candy sticks, due to circumstances outside of our control in the delivery process, we cannot guarantee that all sticks will arrive unbroken. The shipping process will most likely cause some sticks to break. We do our utmost to package these items to prevent breakage, but we will not be held responsible for any broken sticks.
  3. For all soda & other liquid drinks, they should be shipped only with Skid Order. We are not responsible for any damage during the shipping process. Freight will be extra on all pop. In winter, we are not responsible for any pop that becomes frozen.
  4. For all chips & cotton candy, if the order is not with Skid Order, you may have extra costs for chips and cotton candy because all shipping company charges are going up. We will let you know whether you should expect any additional costs.

We can’t guarantee that you’ll be able to change your order once it has been placed, as it will depend whether or not we’ve already fulfilled your order. If you realize after placing your order that you ordered the wrong item or quantity, please get in touch with us at orders@pacificcandywhsle.com or 289-562-0334 and we’ll see what we can do to help you.

All orders are final sale and cannot be returned. If you received a picking error, then you must report it to us either by phone or by email within 48 hours of receipt of your order. Please include the item number, description, quantity and details of the problem, along with your invoice number and we’ll get back to you by the end of the second following business day.

We are not responsible for any heat-sensitive products during shipping or responsible for any damages caused by the courier.

Pacific Candy Wholesale guarantees dating of three months on all products.

Order Disclaimers:

  1. For all Gilliam candy sticks and other bulk candy, the colour may vary from photographs. The manufacturing process often differs slightly with every batch. There are no refunds for colour variance.
  2. For all Gilliam candy sticks, due to circumstances outside of our control in the delivery process, we cannot guarantee that all sticks will arrive unbroken. The shipping process will most likely cause some sticks to break. We do our utmost to package these items to prevent breakage, but we will not be held responsible for any broken sticks.
  3. For all soda & other liquid drinks, they should be shipped only with Skid Order. We are not responsible for any damage during the shipping process. Freight will be extra on all pop. In winter, we are not responsible for any pop that becomes frozen.
  4. For all chips & cotton candy, if the order is not with Skid Order, you may have extra costs for chips and cotton candy because all shipping company charges are going up. We will let you know whether you should expect any additional costs.

Shipping chocolate items in the summer can be difficult. In order to protect your order, we recommend that you are on location when your package is due, so you can quickly take it inside and out of the hot sun.

Pacific Candy Wholesale takes as many precautions as we can, ensuring that the product is intact and solid before it leaves our facility. Unfortunately, we cannot take responsibility or offer refunds for damage done to products due to warm weather while in the shipping stage.

You can reach us by phone at 289-562-0334, Monday to Friday, from 8:30 am EST until 4:00 pm EST. Alternatively, you can send us an email anytime, and we’ll get back to you the next time we’re in the office.

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Still have questions?

Please don’t hesitate to get in touch with Pacific Candy Wholesale for any additional questions or concerns you may have. You can reach us by email or give us a call at 289-562-0334.

Are you a candy vendor? Contact Pacific Candy Wholesale today and let's work together.
Looking for a Canadian candy distributor you can rely on? Look no further! Get in contact with our team today and start receiving delicious candy and stellar customer service, time and time again. We look forward to hearing from you.
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